Apex Las Vegas Logo

Privacy Policy

Effective Date: February 22, 2026

1. Introduction

Mountain the Apex Las Vegas ("APEX Las Vegas," "we," "us," or "our") is a 501(c)(3) nonprofit organization operating the world's most advanced exotic animal conservation and medical facility. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our website (apexlasvegas.org), mobile applications, or interact with our services.

We are committed to protecting your privacy and maintaining the highest standards of data security. This policy applies to all visitors, guests, donors, interns, research partners, and users of our digital platforms.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide:

  • Name, email address, phone number, mailing address
  • Date of birth (for age verification and compliance)
  • Payment information (processed securely through PCI-compliant third parties)
  • Reservation and booking details (hotel, events, tours)
  • Dietary restrictions and accessibility requirements
  • Emergency contact information (for on-site guests)
  • Professional information (for intern applications, research partnerships)

2.2 Automatically Collected Information

When you interact with our digital platforms:

  • Device information (type, operating system, browser)
  • IP address and geolocation data
  • Browsing behavior (pages viewed, time spent, click patterns)
  • Cookies and similar tracking technologies (see Cookie Policy)
  • Usage analytics and performance metrics

2.3 On-Site Data Collection

During your visit to APEX Las Vegas:

  • Surveillance camera footage (security and operational purposes)
  • Access control data (entry/exit times, areas visited)
  • Guest services interactions (concierge, medical assistance)
  • Event participation and educational program engagement
  • Biometric data (only with explicit consent for VIP/research programs)

2.4 Donor and Research Partner Information

For philanthropic and scientific partnerships:

  • Donation history and preferences
  • Grant application and compliance documentation
  • Research collaboration agreements and data sharing protocols
  • Publication and attribution preferences

3. How We Use Your Information

We use collected information for:

  • Processing reservations, bookings, and payments
  • Delivering hospitality services and guest experiences
  • Communicating about your visit, programs, and events
  • Managing internship applications and SkillBridge partnerships
  • Conducting scientific research and conservation programs
  • Ensuring facility security and guest safety
  • Complying with legal and regulatory requirements (501c3, federal grants, HIPAA)
  • Improving our services through analytics and feedback
  • Marketing and communications (with your consent)
  • Processing donations and issuing tax receipts

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted partners who assist our operations:

  • Dakdan Worldwide portfolio companies (operational partners)
  • Zoo Media (marketing, content, technology services)
  • Payment processors (PCI DSS Level 1 compliant)
  • Cloud infrastructure providers (Supabase, Vercel, AWS)
  • Analytics platforms (Google Analytics, Datadog)
  • Email and communications services (governed by data processing agreements)

4.2 Legal and Regulatory Compliance

We may disclose information when required by law:

  • Federal grant reporting (Department of Defense, NSF, USDA, DOE)
  • Law enforcement requests with valid legal authority
  • Health and safety emergencies
  • IRS compliance for 501(c)(3) nonprofit status
  • SDVOSB certification and veteran employment programs

4.3 Research and Scientific Partnerships

De-identified data may be shared with research institutions:

  • One Health dataset licensing (pharmaceutical companies, universities)
  • Animal health research collaborations
  • Conservation science publications
  • All sharing governed by research ethics protocols and data use agreements

5. Data Security

We implement industry-leading security measures:

  • SOC 2 Type II compliance for all digital systems
  • HIPAA compliance for veterinary health data
  • End-to-end encryption for sensitive information
  • Multi-factor authentication for administrative access
  • Regular security audits and penetration testing
  • Employee training on data protection protocols
  • Physical security measures at our facility

While we use reasonable measures to protect your information, no system is completely secure. We cannot guarantee absolute security of data transmitted over the Internet.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate data
  • Update your preferences and contact information
  • Download your data in a portable format

6.2 Deletion and Opt-Out

You may request to:

  • Delete your account and personal information (subject to legal retention requirements)
  • Opt out of marketing communications
  • Disable certain cookies and tracking technologies
  • Withdraw consent for data processing (where applicable)

6.3 State-Specific Rights

Nevada Residents: Under Nevada law, you may opt out of the sale of your personal information. APEX Las Vegas does not sell personal information.

California Residents (CCPA): You have additional rights under the California Consumer Privacy Act, including the right to know what information we collect, the right to deletion, and the right to non-discrimination.

To exercise your rights, contact privacy@apexlasvegas.org or call (702) 555-APEX.

7. Children's Privacy

APEX Las Vegas is a family-friendly destination. We comply with the Children's Online Privacy Protection Act (COPPA):

  • We do not knowingly collect personal information from children under 13 without parental consent
  • Educational programs for minors are supervised and require parental authorization
  • Intern programs are limited to individuals 18+ or high school graduates
  • Parents may review and request deletion of their child's information

8. International Data Transfers

APEX Las Vegas operates primarily in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the United States, which may have different data protection laws. By using our services, you consent to such transfers.

For users in the European Economic Area (EEA), we implement appropriate safeguards for international transfers, including Standard Contractual Clauses where applicable.

9. Data Retention

We retain your information for as long as necessary to:

  • Provide services and fulfill transactions
  • Comply with legal and regulatory requirements (IRS: 7 years for donations)
  • Resolve disputes and enforce agreements
  • Support research and scientific programs (anonymized data may be retained indefinitely)
  • Maintain business records per industry standards

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via:

  • Prominent notice on our website
  • Email notification to registered users
  • Posted notices at our facility
  • Updated 'Effective Date' at the top of this policy

Continued use of our services after changes indicates acceptance of the updated policy.